Frequently Asked Questions

All orders placed within normal business hours of Monday through Friday, 9 am - 5 pm central time will ship within 48 hours. Any order placed after normal business hours will ship within 72 hours.

All orders will ship via insured UPS ground service, which in most cases, will ensure your order arrives in 1-4 business days.

We can ship anywhere within the USA at this time. International ordering may arrive in the future, but orders are currently restricted to the USA.

Yes, any order above $75 qualifies for free shipping.

Yes! You should receive an email when your order ships with the UPS tracking number.

We apologize for the error. Please call us at 847.259.1000, and we’ll get it corrected immediately.

Orders can be canceled any time up until the time of shipment. Once an order ships, orders cannot be canceled.

Call us at 847.259.1000 right away, and we’ll open up a case with UPS.

Unfortunately, due to the nature of skincare, any product that has been opened and/or has the seal broken, cannot be returned. Contact us right away at 847.648.1400 if you’d like to return a product that has not been opened and/or still has the seal intact. We will not process the refund/credit until we receive the product back and confirm the integrity of the packaging has not been compromised. Consumers will be required to pay for the return shipping.

Contact us right away at 847.648.1400, and we will take care of it right away.

Contact us right away at 847.648.1400, and we’ll connect you with one of our healthcare professionals for further guidance. If you feel it’s a serious medical concern, you should go to the emergency room immediately.

The Slay Sleep Repeat line was designed with adolescent and teenage skin in mind. It will not hurt older skin, as well. In fact, many of our clients find that the line works very well for them well into adulthood.

It’s always best to store products in a cool dry place to best protect against bacterial contamination.

The Fresh Start cleanser and Get Toned toner are okay to use, but we always recommend checking with your personal healthcare provider for confirmation when using any skincare product while pregnant or breastfeeding, because each patient is unique and different.

Zero Chances, Play All Day and Glow and Go all have expiration dates that will be clearly marked on the packaging. Other products do not expire, but it’s a good idea to use them within one year of opening the seal to prevent bacterial contamination.

Feel free to call or text us any time at 847.259.1004, or you can send a text to 847.648.1400

Cool! Feel free to reach out to Karen at 312.890.5730 to learn more about forming a partnership with Slay Sleep Repeat.